Customer Service


 

Payment Options

We accepts: Visa, MasterCard, American Express, Discover, Money Order,  Paypal, and Square Cash. You may also pay with cash if you are picking up your order. 

Receipts
You will receive a receipt via email. If you did not enter your email address correctly, you can email us for a copy of your receipt/order information. Some mail systems block our emails, so you may want to adjust your settings to accept email from our domain. We send our receipts via email to reduce paper waste. 

 

Where to find our products (Hawaii)

Sera’s Surf’NShore AlaMoana Mall

Hours

9:30-9pm mon-sat

10-7pm sun.

1450 AlaMoana Blvd

Honolulu, HI 96814

United States

More locations coming soon

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SHIPPING TIME FOR ONLINE ORDERS
Fast Shipping 2-5 business days. 

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RETURNS  

Standard 30 Day Return Policy

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition within the 30 days from when you received it. It must also be in the original packaging.

If you would like to exchange an item for a different size, please return it and place a new order for the correct size. Your credit card will be credited for the original item value. Initial shipping costs are not refundable.  Sale items purchased as are not eligible for return or exchange.

We will notify you via e-mail of your refund once we have received and processed the returned item(s). Please allow at least 2 weeks time for your return to be processed.

Return shipping is the responsibility of the customer. Do not send packages to us COD. They will be refused.

For further assistance or where to mail your return please email customerservice@shegoapparel.com or use the Contact Form.

Non-returnable items:

Gift cards

Downloadable software products

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@shegoapparel.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@shegoapparel.com and send your item to:

Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Inquiries
Please direct all order questions to customer service by emailing Customerservice@shegoapparel.com or using our Contact Form.

 If you need to call us you can do so during business hours 8:00 AM - 5:00 PM M-F PST (*excluding Holidays). 347-454-6999 Hawaii Standard Time

Please do NOT call us repeatedly. We have a very small staff, so leave a message and we will get back to you as quickly as possible. We appreciate your patience during the busier times of the year.